Frequently Asked Questions

Orders & Shipping

When will my order ship?

Most orders are processed within 1–3 business days. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Do you offer free shipping?

Yes! We offer FREE shipping on orders of $35 or more. No code is required—your discount will be automatically applied at checkout.

How long does shipping take?

Shipping times vary depending on your location and the products ordered. Most orders arrive within 3–7 business days after shipment.

Do you ship internationally?

At this time, we only ship within the United States.

How can I track my order?

Once your order ships, you'll receive an email with tracking information. If you have any questions about your shipment, feel free to contact us.

Can I cancel my order?

Because we work hard to process and ship orders as quickly as possible, we are often unable to cancel orders once they have been placed.

If you need to request a cancellation, please contact us as soon as possible after placing your order. While we'll do our best to accommodate your request, we cannot guarantee that an order can be canceled once processing has begun.

If your order has already been processed or shipped, it may no longer be eligible for cancellation. In that case, please refer to our Return & Refund Policy for available options.

Returns & Exchanges

What is your return policy?

We want you to love your purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery. Items must be unused and in their original condition.

What if my item arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the item and packaging. We'll work quickly to make it right.

Can I exchange an item?

At this time, we do not offer direct exchanges. We recommend returning the item and placing a new order.

Products

Are your products handmade?

Our collection includes a variety of carefully curated decor pieces from trusted suppliers and artisans. Product details can be found on each product page.

Will the colors look exactly like the photos?

We do our best to accurately represent product colors; however, colors may vary slightly depending on your monitor or device settings.

Do you restock sold-out items?

Some products may be restocked, while others are limited availability. Follow us on social media or join our email list for updates on new arrivals and restocks.

Customer Support

How can I contact Back Road Decor?

You can reach us through our Contact Us page or by emailing us at [your email address]. We strive to respond to all inquiries within 1–2 business days.

Do you offer decorating advice?

We love helping customers find pieces that fit their style! Follow us on social media for decorating inspiration, styling tips, and new product updates.